Turn every training inquiry and feedback into insight-driven action
KSG LISTEN is an AI-powered, mobile-first platform that enables participants, staff, and students to send feedback or make inquiries about upcoming, ongoing, or completed training programs — all through WhatsApp, web, USSD, or kiosk. It auto-categorizes, prioritizes, and routes inquiries to the right department in seconds, ensuring rapid, transparent responses.
Why KSG LISTEN
Centralize feedback and inquiries across campuses, respond faster with AI routing, and build trust with transparent communication.
Tracking training insights made simple.
Monitor conversations, reach, and results from one intuitive analytics view.
Multi-Channel Access
Submit feedback or inquiries via WhatsApp, Web, USSD (*727#), SMS, or on-campus kiosks — accessible to all users.
Smart AI Routing
Powered by AI technologies, the system understands messages in Kiswahili & English, detects type and urgency, and routes them instantly to the right office.
Training-Linked Context
Connected to the KSG Training Calendar so users can ask about specific courses or share feedback on ongoing and completed programs.
KSG Assistant (AI Chat)
An intuitive chat interface — like ChatGPT — for staff and participants to send feedback or inquiries, anonymously or logged in.
Urgent Issue Alerts
Critical messages such as 'trainer absent' or 'safety issue' trigger instant alerts and escalate automatically if unresolved.
Real-Time Dashboard
Displays live feedback trends, response rates, and sentiment analytics across campuses — giving administrators full visibility.
Predictive Insights
AI uncovers patterns to highlight training gaps, emerging needs, and efficiency opportunities for proactive improvement.
How it All Works
From inquiry to resolution in five clear steps.
Capture
Participants or staff send messages via WhatsApp, Web, or USSD.
Analyse
AI tags by type, campus, and urgency for quick action.
Route
Sent to the right office or coordinator with SLA timers.
Collaborate
Teams coordinate responses and solutions in-platform.
Close the Loop
Automated updates notify the sender once resolved.
Multi-Channel Intake
Seamlessly capture inquiries from every channel
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